Reference

Privacy is how we earn your play

When you open an account at slot11 and deposit via DANA, OVO, GoPay or QRIS, your personal and payment data stays encrypted and separated from the games themselves.

Encrypted account & payment detailsClear data retention timelinesYour right to request, update or remove data

Explore the Lobby Read FAQ

The information we gather and how it moves

slot11 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

slot11 collects your name, contact details, date of birth and payment information the moment you register. During play, we log your account activity, deposit and withdrawal timestamps, game sessions, and device details — all to verify your identity, process payouts, detect fraud, and comply with local

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regulations where applicable. Payment data for DANA, OVO, GoPay and QRIS transactions flows through encrypted channels and is never stored in plain text on our servers. We retain account records for the duration of your membership plus a retention period that depends on local law; support
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staff can walk you through our exact timelines when you contact them.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR PRIVACY TEAM

Get answers about your data

Questions about what we hold, how long we keep it, or how to change it? Our support team handles privacy requests during local hours.

Live chat Open your account dashboard and select Support. Our team replies during business hours in your region.

Email Send a privacy request to our data team. Include your account username and the specific information you'd like to access or delete.

Account settings Go to Security & Privacy in your account menu. You can review, update or request deletion of your personal details directly.

HOW WE SAFEGUARD YOUR TRUST

Data security, cookies and account control

We encrypt all deposits, withdrawals and account information using industry-standard protocols. Cookies on your device help us recognize you when you return and detect unusual login activity.

Encryption & security

All deposits via DANA, OVO, GoPay and QRIS are processed over encrypted channels. Account passwords are hashed; payment details are tokenized and never stored in readable form.

Cookie management

We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can disable non-essential cookies in your browser without losing account access.

Session control

Review active login sessions in your Security tab. Revoke any session instantly if you don't recognize the device or location.

No data sale

We never sell your email, phone, betting history or account balance to advertisers or brokers. Third-party access is limited to licensed payment and fraud-detection partners.

Data retention

Account records stay for the life of your membership plus a holding period set by local law. You can request deletion after closure; we'll confirm timelines via support.

Policy updates

We notify you by email if we change our privacy practices. Changes take effect 30 days after notice; you can close your account if you disagree.

Frequently asked questions about your data

Yes. Log into your account, go to Security & Privacy and select 'Request My Data'. We'll compile and email you a full record of your personal details, transaction history and activity logs within 14 days.

We retain account records for a period that depends on local law and our obligations to payment partners and regulators. Contact support for the exact timeline; you can request deletion during this hold if local law permits.

Yes. Payment data is encrypted end-to-end, tokenized so we never see your full payment details, and stored separately from your account profile. Each deposit and withdrawal is verified through our payment processor's secure channels.

Only authorised staff in compliance, support and fraud-prevention roles can view your data — and only when needed to verify your account, process withdrawals or investigate unusual activity. Access is logged and audited monthly.

We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can disable analytics cookies in your browser settings; session cookies stay on so your account remains accessible.

We flag the location change and may ask you to confirm the new login. You can verify it's you, or revoke the session immediately from your Security tab. This protects against unauthorized access.

Yes, where local law permits. After you close your account, submit a deletion request via Support or your account settings. We'll confirm the timeline and any legal holds that may apply before removing your records.

Privacy is how we earn your play

Get answers about your data

Data security, cookies and account control

Encryption & security

Cookie management

Session control

No data sale

Data retention

Policy updates

Frequently asked questions about your data

01 Can I download a copy of all the data slot11 holds about me?

02 How long do you keep my information after I close my account?

03 Is my DANA, OVO, GoPay or QRIS payment information safe?

04 Who at slot11 can access my personal data?

05 Do you use cookies? Can I turn them off?

06 What happens if I'm playing on my phone in Bandung and then log in from Jakarta?

07 Can I request that you delete my personal data?

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